Select Get started if your phone uses the same phone number as before. Locate the existing phone in the device management portal and select the I have a new phone link.Ģ. You can also reactivate Duo Mobile for use with Duo Push on a new phone from the device portal if it uses the same phone number as when you set up the original phone in Duo.ġ. For account verification please be prepared to provide your full name, CruzID, an alternate email address, as well as your Student ID or Employee ID number. You'll still need to verify your identity with a different Duo verification method, so if you don't have one available please contact the UCSC ITS help desk (Support Center) at 83, or via with your specific request. Click or tap Continue to proceed to the Duo self-service device management portal, where you can complete the steps to add your new phone number and set up Duo Push on the new phone so you can use it to log in with Duo. I f you have a new phone number then you can't send yourself a text message with a Duo Push reactivation link. If you are using a different phone number than the one you first set up to use Duo Push then tap or click the I got a new number link. If you don't have Duo Mobile installed be sure to install it before you try to open the activation link in the text message. When the text message with the link arrives on your phone, tap it to automatically reactivate Duo Mobile on your phone to use Duo Push again. If you still use the same phone number as you did when you first set up the phone to use Duo Push, then click or tap the Text me a link button. Click or tap that link to begin the reactivation process. If a Duo Push authentication times out you'll see the I got a new phone link shown in the Universal Prompt. If you have replaced the phone you activated for Duo Push, or if Duo Push stops working, you can get Duo Push working again without contacting the ITS help desk (Support Center). This is common when upgrading to a mobile phone while keeping the same phone number or when factory resetting a mobile phone. Reactivation is needed when passcode and push generation do not work on a previously enrolled device. If you wish to replace your only device or hardware token, first enroll or activate its replacement, and then delete the original.īack to top Reactivate Duo Mobile for an existing device You cannot remove your only device or hardware token. From here you can follow the prompts to delete existing devices.*For instructions to add an additional device, please go to the enrollment page and follow step 4 for your desired device. From here you can follow the prompts to edit existing devices and add additional devices.Verify your identity by authenticating with an existing enrolled device.Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.On your computer, launch any CruzID Gold enabled application (for example CruzID Manager).Students who have an existing CruzID account will need to contact the ITS Support Center for assistance if they do not know or do not remember their CruzID Gold password. New Summer Session students are sent a welcome letter that includes instructions on how to claim their CruzID and log in to MyUCSC. Official email correspondence from instructors and the campus are sent to the student's UCSC Email account. Students log in to UCSC Email with their CruzID and Gold password. Two to three business days after an applicant has stated their intent to register or accepted their admission offer, they become eligible for a campus email account. New applicants to UCSC are sent a welcome letter that includes instructions on how to claim their CruzID and log in to MyUCSC. Once the CruzID account has been claimed, the user may log in to MyUCSC using their CruzID. CruzID Manager is an application that provides authentication and password services for many campus systems, including MyUCSC, Canvas, Slug Success, Campus Housing, University Dining and UCSC email. Summer Session Students Also of interest for applicantsĪpplicants use CruzID Manager to claim their UCSC campus CruzID account and set their CruzID Gold Password. If you are having difficulty signing into MyUCSC, please contact the ITS Support Center at (831) 459-HELP (4357). MyUCSC accounts for applicants are created automatically during the admission process. MyUCSC also provides information on other campus services. MyUCSC is used by students to enroll in classes, check their grades, view their financial aid and billing accounts, and update their personal information. Applicants use MyUCSC for tasks including but not limited to verifying receipt of admission materials, checking their admission status, stating their intent to register (SIR) and viewing their financial aid offer. MyUCSC is the student information system used by applicants, students, faculty and staff.
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